Crm

50Minutes.com (IT)

Il CRM: Gestione delle relazioni con i clienti  

FOR DUMMIES

CRM For Dummies                                  

Tecniche Nuove

Salesforce: guida a Report e Dashboard. Definire le decisioni aziendali con i dati del CRM

Youcanprint

CRM – Customer Relationship Management per la Redditività dell'Impresa – Strumenti e applicazioni

MANAGEMENT. I TESTBOOKS UNIV. E PROFESS.

Customer relationship management. Teorie e tecnologie

WEB BOOK

Emotional CRM. Strategie di marketing relazionale per PMI ed e-commerce: 1

Packt Publishing

Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions, 5th Edition

Jeff Nguyen

CRM Mastery: The Sales Ops Manager's Guide to Elevating Customer Relationships and Sales Performance

CRM: Filosofia, Strategia e Pratica!: CRM for dummy :)

Packt Publishing

The Art of CRM: Proven strategies for modern customer relationship management